Customer Success Manager

As a Customer Success Manager, you will act as a trusted advisor throughout the customer journey, driving adoption, customer satisfaction, retention, and long-term success. You will build strong relationships with key stakeholders and proactively ensure customers realize measurable value from their investment in Matrix42

What you will do 

• Build and maintain strong relationships with assigned customers, acting as a trusted advisor throughout their customer journey. 
• Drive customer adoption, engagement, and value realization across our solutions. 
• Develop and execute Customer Success Plans aligned with customer goals and business objectives. 
• Conduct regular business reviews and other value-focused customer engagements. 
• Monitor customer health, identify risks proactively, and implement mitigation plans to maximize customer success and retention. 
• Advocate for customers internally and collaborate closely with Sales, Support, Product Management, and Professional Services teams. 
• Own and drive customer renewal processes, ensuring timely execution and successful retention outcomes. 
• Identify expansion opportunities and partner with Sales to drive upsell, cross-sell, and account growth. 
• Maintain accurate customer records, account plans, and success metrics within CRM and business systems. 
• Contribute to the continuous improvement of Customer Success processes, tools, and best practices.

Must ​have

• 3–5+ years of experience in Customer Success, Account Management, Consulting, or a similar customer-facing role within SaaS 
• Proven ability to build trusted relationships with customers at multiple organizational levels, including executive stakeholders 
• Strong communication, presentation, and stakeholder management skills 
• Customer-centric mindset with a passion for helping customers achieve business outcomes 
• Ability to proactively manage multiple customers and priorities simultaneously 
• Experience working cross-functionally in a collaborative environment 
• FluentinDanishand English 

Nice to have 

• Experience of working with enterprise customers
• Understanding of IT management, service management, or enterprise software solutions 
• Experience in customer success methodologies, customer health frameworks, and success planning 
• Familiarity with AI-driven customer engagement, automation, analytics, or customer success tools.

We’re building the intelligent spend optimization platform for SaaS, cloud and AI vendors – with features such as vendor and app discovery, usage tracking, savings and optimization insights and expert negotiation services.
Our office is in Copenhagen, Denmark, but we’re a diverse, passionate, remote/hybrid team of about 20+ individuals, spread across 5 countries and 10+ nationalities. Trust and transparency guides everything we do. Moreover you will find a transparent culture, flexible vacation, minimal hierarchy, and maximum freedom to develop and execute your ideas. Our style of collaboration is based on honesty, trust and integrity, and we always love making new friends.
You will join a growing tech scale-up-team with some highly experienced individuals, which will give you a unique opportunity to learn and grow. As we are growing, we constantly need employees to take on more responsibility, and this is the right time to join if you want your career to grow alongside the company.

We could start by mentioning the fundamentals – 25 vacation days, 6 Development days, pension plan, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus. Ask us for more details

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue. 

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.