Chief Software Architect

Your mission

We are looking for an experienced and strategic Chief Architect to drive the technology vision and architecture function of our 600-person strong software vendor, including a dedicated engineering team of ~200 people. As The European Choice in Service Management, we help our customers to digitalize and automate their work. We are evolving our SaaS offering towards modern, AI-native and cost-effective cloud architecture based on a state-of-the-art Tech Stack.

The Chief Architect will play a crucial role in leading that transformation, including transforming the architecture function following a merger and a shift in strategy. As we transition to cloud architecture following our 'cloud your way' strategy, the Chief Architect will play a crucial role in designing solutions that leverage PaaS but at the same time provide deployment flexibility. The design needs to include the creation of abstraction layers that shield applications from cloud-specific dependencies, optimizing portability and reliability by establishing clear boundaries between standardized components and customizable elements. A key objective is to develop and execute an architectural approach that allows for accelerating innovation in the current generation of products while at the same time evolving them towards a future architecture.
Matrix42 is known for delivering innovation in the market and over the last quarters we have released multiple AI-enabled products that deliver customer productivity with a enhanced conversational user interface.

Key Responsibilities

Define and execute the technology and AI strategy in close collaboration with the CTO.
Lead a highly skilled team of Architects, AI/ML Engineers, and SREs, fostering innovation and technical excellence.
Drive the modernization of our existing SaaS platform, ensuring scalability, performance, security, and cost-efficiency.
Containerization & orchestration – Lead cloud transformation initiatives leveraging Kubernetes, Docker, and container orchestration.
Align the target architecture and AI initiatives across the product portfolio to maximize customer and business value.
Design and integrate AI-powered capabilities (e.g., predictive analytics, intelligent automation, NLP-based virtual assistants) into the product suite.
Design and prototype flexible architecture patterns that support deployment across multiple cloud providers (Azure) and on-premises environments to enable our 'cloud your way' strategy.\ Design flexible architecture patterns that support deployment across multiple cloud providers (Azure or comparable AWS/GCP) and on-premises environments to enable our 'cloud your way' strategy.
drive the use of standardized platform components that abstract cloud-specific dependencies while leveraging PaaS where appropriate.
Implement FinOps practices to optimize cloud spend while maintaining performance and reliability.
Ensure comprehensive architecture documentation, prioritizing key optimizations based on business needs.
Together with the CTO and the AI/ML team, the AI Governance Framework will drive our overall AI strategy taking into consideration the use of customer data for ML training purposes.
Establish a metric-driven governance framework to measure architectural effectiveness and AI-driven solutions.
Conduct technical due diligence (Tech DD) for potential acquisitions (M&A).
Coach and enable engineering teams, ensuring architectural practices and responsible AI principles are embedded in development processes.
Lead internal AI and architecture communities, collaborating closely with C-level executives, Engineering, Cloud Operations, and other key stakeholders.

Your profile

10+ years of experience in commercial software architecture and/or engineering, with a strong background in enterprise software.
2+ years of experience designing products that include AI/LM enabled functionality.
Bachelor’s or master’s degree in computer science, Software Engineering, AI/ML or a related field preferred.
Proven experience in leading an architecture function within a fast-paced SaaS or enterprise software company with products in different phases of their lifecycle
Track record of modernizing existing architectures, ensuring scalability, AI-readiness, high availability, and performance across a product portfolio.
Strong people management and virtual team leadership experience, including ability to bring together and motivate development and product teams to align and execute on a joint architecture plan and rhythm
10+ years of experience in C# or Java development, with exposure to AI/ML frameworks (e.g., TensorFlow, PyTorch, ML.NET).
8+ years of hands-on experience with Microsoft Azure Cloud (and/or AWS, GCP), including Azure AI/ML services, Cognitive Services, and OpenAI APIs.
5+ years of experience with containerization technologies (Docker, Kubernetes) and service mesh architectures.
Experience with cloud cost management and optimization techniques across different deployment models.
Knowledge of data residency, sovereignty, and compliance requirements for distributed cloud deployments.
Experience in AI/ML architecture design, including model lifecycle management, MLOps, and AI ethics considerations.
Experience in building and managing large-scale SaaS platforms, supporting thousands of customers.
Strong communication and stakeholder management skills, capable of aligning C-level executives, engineering teams, and business leaders.

Why us?

This is a unique opportunity to shape the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the required technical expertise, strategic vision, and leadership skills to make an impact, we’d love to hear from you!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.

Our Benefits

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.

Your contact person

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contact Diane Djongoue.
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.