Your mission
Core Responsibilities and Duties:
- Manage customer projects in the area of Enterprise Service Management, configure, implementing and adapting solutions to meet specific customer requirements.
- Provide technical and process-oriented (esp. ITIL4) consulting for the successful integrationand configuration of Matrix42 Enterprise ESM solutions, also in the area of digitalization and automation
- Deliver product training through the Matrix42 Academy or directly at customer sites · Create and maintain comprehensive documentation for implemented solutions and customer-specific customizations.
- Conduct workshops to analyze client needs, propose tailored solutions, and document outcomes
Additional Responsibilities and Duties:
- Collaborate closely with project managers, architects, and other consultants to deliver projects aligned with Matrix42’s best practices.
- Assist in pre-study and proof-of-concept phases, helping to align solutions with business goals and demonstrate feasibility.
- Build trusted advisor relationships with clients to support their long-term success and operational stability.
- Participate in health checks and ongoing maintenance activities, ensuring system stability and continuous improvement.
- Provide guidance to partners, assisting them with their own customer projects and helping to develop their expertise through collaboration and training
Why us?
As a (Junior) IT Consultant at Matrix42 Professional Services in Germany, you play a pivotal role in ensuring the successful integration of Matrix42 Enterprise Service Management (ESM) solutions. You will provide technical and process consulting, configure and implement customizations, and deliver training to customers and partners, empowering them to fully leverage the potential of Matrix42 products.
As part of the Professional Services Organization (PSO), you will be involved in every stage of the customer journey, from initial analysis and proof of concept to implementation and post-project services. Collaborating with an experienced team of Solution Architects, Advisory Consultants, and Project Managers, you will help align technical solutions with business objectives while ensuring operational efficiency. Additionally, your work will involve delivering product training sessions to customers and partners, enabling them to master and maintain their Matrix42 environments. You will also have opportunities to contribute to process optimization and continuous development initiatives, working closely with clients to adapt their solutions as their business evolves
Our Benefits
We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30* days of vacation or that remote work is part of everyday life.
But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:
- Learning & Development Opportunities
- Up to 6 additional days off for personal or professional development
- Log into our online platforms to expand your knowledge or improve your language skills - One Social Day for you to assist in social settings or attend events which help improve our environment
- Bicycle leasing*, the contract and insurance will run through us
- The possibility to choose an additional benefit that works for you either a fitness membership, jobticket, retirement plan or a monetary bonus
- And many more.. ask us about it!
*country specific, these and other additional benefits are country specific
Your contact person
Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contact Diane Djongoue.
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
About us
Our ambition is to be the European choice of Enterprise Service Management Software!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of over 600 professionals spread across Europe!
We deeply care about our people and the work we do. Our culture is built on our strong values, and customer success is our top priority. Start your personal development journey with us, no matter if it is about personal or professional growth, we want you to reach your full potential through personalized goals and a life that you love.
We want to do the right things - and do them right!
Remote work is an essential part of everyday life, though we also deeply value the magic that happens when we all come together. Do you want to be part of building the European leader in service management software, and work in a culture that inspires you to grow? At Matrix42, you can!
