Junior Support Specialist (m/f/d)

Permanent employee, Full-time · Espoo, Lublin

Your mission

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks.

We deliver the Cloud Your Way, meaning you choose how to consume our technology: public, regional or in your datacenter, all with a compelling total cost of ownership 

We are now looking for a Jr. Support Specialist for our Service Desk, so if you're passionate about providing exceptional customer support and thrive in a dynamic, fast-paced environment, read on!

In our Service Desk we provide services for our global customers. As a Support Specialist you will be working in a versatile, variable, and wide role making sure that our customers' every-day work runs smoothly. As part of your daily tasks you investigate, research, and solve different kinds of technical support cases related to Efecte products and cloud platform, co-ordinate incident investigation, guide customers and take care of customer communications.

Your profile

MUST HAVES:

You enjoy customer facing role, are a good listener and have a brave and positive attitude
You have a solution-oriented mindset and capability to prioritize your tasks when needed
You are a self-starter, highly motivated, have strong people skills and collaborate effectively both individually and in a team
You are a fast learner and willing to grow
You communicate fluently both in writing and verbally in either in Finnish or Polish and English
Problem solving is one of your core strengths
You have some experience in IT support tasks and administering systems e.g. through work, studies or hobbies

NICE TO HAVES

A big plus is if you in addition to the above have experience in customer service, have been working in a customer facing role or have experience in IT field.

Our Benefits

We offer you an innovative, international, and flexible work environment, a friendly and knowledgeable team, and the tools to balance work and leisure. Here are some of our benefits in Finland:

Comprehensive occupational health care plan
Edenred Sport and Culture benefit
Free use of the gym at the office premises
Leisure time insurance
Career framework to support your professional and personal growth

This role can be located either in Espoo Finland or Lublin, Poland. Remote work is an essential part of our everyday life, but we appreciate highly the magic that happens when we all come together so we work regularly also at the office.

Apply for this job

About us

Our ambition is to be the leading European provider of Enterprise Service Management Software!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of over 600 professionals spread across Europe!

We deeply care about our people and the work we do. Our culture is built on our strong values, and customer success is our top priority. Start your personal development journey with us, no matter if it is about personal or professional growth, we want you to reach your full potential through personalized goals and a life that you love.
We want to do the right things - and do them right!

Remote work is an essential part of everyday life, though we also deeply value the magic that happens when we all come together. Do you want to be part of building the European leader in service management software, and work in a culture that inspires you to grow? At Matrix42, you can!

Apply for this job

Please fill out the application form and attach your resume incl. relevant documents such as study/work certificates and/or projects. Optionally, you can attach a motivational letter, too.

In case you experience any difficulties with your application, please send your application to career@matrix42.com.